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Retail and Online Customer Service and Return Policy

All merchandise is inspected prior to shipping. We know you will be satisfied with the quality of every product you receive. If for any reason you are not completely satisfied with the merchandise you have received from Eurotique, just call us within 3 days of receipt at 1-561-791-6386 to authorize a return for store credit only. Your satisfaction is our priority. Sorry, no returns on any open hosiery, latex, toys, novelty items or undergarments.
Return authorizations expire after 3 days of issue date.

All authorized returns must be shipped to: EUROTIQUE 804 US HWY 1 SUITE 2, LAKE PARK, FL 33403. 
To avoid any problems, DO NOT return to any other location.

Return Catalog and Online Orders

Returns for catalog and online orders are for credit or exchange only.
Returned merchandise deemed salable must be free of defects and not worn, and will be subject to a 10% re-stocking fee.

Non-Returnable Items

There are no returns on the following types of items: undergarments, opened hosiery, adult novelty toys, all intimate items, books, oils and lotions, this is due to health regulations.

Retail Hours

Eurotique Lake Park location is open Monday through Friday 11:00 am - 7:00 pm and Saturday from 11:00 am - 5:00 pm, we are closed on Sunday. 

Orders by Mail

Use our handy order form in our catalog to mail orders to either location. We accept personal checks, money orders, Visa, Master Card, Discover or American Express. If you are using a credit card, please make sure to include your credit card number, expiration date, the name as it appears on the card, sign and date. 
We strive to have all merchandise in stock and available, however, there are times that an item is not in stock. Eurotique will notify you of any items ordered which will not immediately ship, and will provide you with an expected shipping date. Stock items are sent out within one week. Longer lead time items may require a 2-4 week delivery time. We strive to ship all orders within 24 hours.

Shipping Charges

We value your privacy and utilize plain boxes for shipping. Eurotique ships standard delivery via UPS or USPS. We do not ship to PO Boxes and require an address. All shipments must be accepted and signed for.
For expedited shipments on your order, you can elect Next Day Air or 2nd Day Air, and any additional shipping charges will be billed to your order.
Heavy items, Bondage Equipment, and Furniture require additional shipping charges due to the weight of these items. Actual fees will be charged to your order.

International Shipments

For International orders (including the Virgin Islands) via air mail only, a surcharge will be added to the freight table on the order form. Shipments outside the USA may be subject to import charges and taxes which are the responsibility of the purchaser. Our shopping cart has been updated to accommodate our international customers by separating the shipping charges for domestic and international.

Quality Control

All merchandise is inspected before shipping by two Customer Service Representatives to ensure that the correct product and size is being sent and that there are no defects to the item. Eurotique stands behind the quality of our products.

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